Bahnhofspate

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3-S-Zentralen in NRW

36 Kommentare

Die 3-S-Zentralen sind eine Einrichtung der Deutschen Bahn, wobei die drei S für Service, Sicherheit und Sauberkeit stehen. Sie gehören zum Unternehmensbereich Station & Service der Bahn.

Der für uns Bahnhofspaten interessante Teil dreht sich um das Erfassen technischer Mängel (ausschließlich an Bahnsteigen und Gebäuden von Personenbahnhöfen), die wir der zuständigen 3-S-Zentrale gemeldet haben. Die Einleitung der Maßnahme gemeldete Mängel zu beseitigen, fällt dann in die Zuständigkeit der 3-S-Zentrale.

Zur Zeit existieren 36 3-S-Zentralen bundesweit, davon fünf vom VRR betreute Bahnhöfe in Nordrhein-Westfalen.

Um bestehende Mängel zu melden – vorzugsweise telefonisch – steht ebenfalls die Bahnhofspatendatenbank zur Verfügung. In der Reihenfolge der gemeldeten Mängel steht sicherlich die Sauberkeit der Bahnsteige und der Bahnhofsumgebung sowie das Graffiti-Sprayen an oberster Stelle.

Ebenso wird über fehlerhafte Fahrgastinformationen und fehlende oder nicht funktionierende Aufzüge berichtet. Auch defekte Entwertungs- und Fahrkartenautomaten spielen eine erhebliche Rolle.

Download der „Ansprechpartner für NRW-Bahnhöfe“-Info (164 Kb, PDF)

Unter Allgemein abgelegt.

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