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Ehrenamtliche Mobilitätsberatung: Bürger beraten Bürger

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Ehrenamtliche Mobilitätsberatung: Bürger beraten Bürger

Am dritten Mai unterschrieben der VRR und die Stadt Hilden gemeinsam die Kooperationsvereinbarung zum Projekt „Ehrenamtliche Mobilitätsberatung: Bürger beraten Bürger“. Damit wurde der Start zum einmaligen Vorhaben gegeben, indem die ehrenamtlichen Bürger ihre Mitbürger qualifiziert über die Leistungen des ÖPNV und im kommunalen Bereich informieren.

Das Pilotvorhaben verfolgt folgende Ziele:

  • Plattform für eine Beratung „aus einer Hand“: ÖPNV und kommunaler Terminkalender
  • Auskunft über die gesamte Mobilitätskette (über alle Mobilitätsformen hinweg)
  • Erschließung aller Kundengruppen
  • Gewinnung von Beratern als Multiplikatoren im Kundendialog
  • Verstärkung der menschlichen Komponente im Umgang mit Kunden und Bürgern

Neben der Stadt Hilden sind weitere Standorte, wie zum Beispiel in Mülheim an der Ruhr, geplant. Das Land NRW begleitet und unterstützt das Projekt ideell und finanziell vor dem Hintergrund der später möglichen landesweiten Ausweitung.

Der VRR schult Berater im Bereich des ÖPNV. Der Umfang der Beraterkenntnisse erstreckt sich von der einfachen Tarifinformation über die Fahrplanauskunft bis hin zur Information über die Fahrradmitnahme.

Die Stadt Hilden stellt die Information über die Verwaltungsstrukturen (wo befinden sich die jeweiligen Ämter), den lokalen Veranstaltungskalender etc. zur Verfügung.

Die Berater bekommen Informationen, die jedem ÖPNV-affinen Kunden und dem stadtkundigen Bürger auch zur Verfügung stehen.
Die Einmaligkeit dieses Vorhabens zeichnet sich durch die Kombination aus beiden Fachgebieten plus menschlicher Komponente aus. Die verstärkte Präsenz des Beraters im Dienste des ÖPNV und der Stadt trägt zur besseren Wahrnehmung des ÖPNV und seiner Angebote in der Öffentlichkeit, als Ausdruck von Serviceorientierung und besserer Kundenbetreuung bei.

Die Stadt Hilden und der VRR erhoffen sich, dass durch mehr Nähe und Kontakt zum Bürger dieser einen Einfluss auf das lokale Geschehen als aktiver Mitgestalter des ÖPNV und der lokalen Politik ausübt und somit zur Qualitätssicherung und -verbesserung im ÖPNV beitragen kann.

Unter Allgemein abgelegt.

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